WILL BAKER PURCHASER, MERSEY SEAFOODS LTD.
I am just writing you a short email to let you know how impressed I was with the service that I received from your company and in particular Hunter, not only did he deliver the parts to us on Hammonds Plains Road on a Friday afternoon at 6 pm but he also did not hesitate to jump in his truck and drive to our Vessel that was at Pier 9 in Halifax, pick up samples for us and deliver them back to the Vessel!! I worked in the service industry for 22 years before coming to work with Mersey Seafoods and I have to tell you that service like this does not come around every day anymore!!! I would like to say thank you very much Hunter for going above and beyond to help us out, but I would also like to say thank you to whoever trained him because it is a big bonus to have individuals and companies that will deliver this kind of service!!! Keep up the good work and I will continue to use your company in the future!!
DAVE HISCOCK, H.R.M
I don’t think a lot of people realize the importance of having service, co-operation, rapport with a vendor. I try not to abuse asking for something to be done while the driver waits but our maintenance has a quota of buses which they have to have available on any given day. We may have a lot of buses but between the two branches we can have anywhere from 20-40 out of service at any given time. When we can’t meet quota the poo-poo can really hit the fan because a bus route is now without service. I just wanted to let you know that the over and above service you offer doesn’t go unnoticed. Thank you.
CHRIS ROACH, TOROMONT CAT
I just wanted to let you know the outstanding service I received from your employee Ryan Doucet this morning. I had quite an unusual request and Ryan went above and beyond in order to help me. Before contacting your shop I had already tried a whole slew of hydraulic supply vendors but wasn’t able to get what I was looking for. Ryan communicated clearly, understood the urgency of what I needed and provided the solution we needed to help get our customer out of a pickle. Because of Ryan’s prompt response and knowledge, we’ve made a lot of people every happy! Please give Ryan the recognition he deserves! Thank you for your time.